Volunteer Level of Activity - Multi-Pedia

Volunteer %

This is a number Hospice leaders should be very aware of as it is part of the CoP's for any Medicare Hospice. Per the CoP's: Volunteers must provide day-to-day administrative and/or direct patient care services in an amount that, at a minimum, equals five (5) percent of the total patient care hours of all paid Hospice employees and contract staff. The Hospice must maintain records on the use of volunteers for patient care and administrative services, including the type of services and time worked.

We encourage Hospices to exceed that -- to increase the volunteer percentage from 5% to 8%. This not only lowers costs, but also gets Hospices out into the community, fosters more community involvement, and links our industry back to its roots. We are a movement that came from the front porches and church basements of this country, and too many Hospices have forgotten those roots!

Volunteer Services
Average Acceptable Excellent
8% 5% 15%


ADC Average Length of Stay Benefits Percent Caseload Expectations Computed Caseloads Crisis Care Percent Served Days Cash on Hand Days in AP Days in AR Debt to Equity Development to Return Ratio Development Signature Programs Direct Labor % of All Labor Direct Labor NPR Direct Labor PD Direct Patient Related Expenses NPR Direct Patient Related Expenses PD Facility Mix Percentage Facility Related Facility Team Patient Days Percent Indirect Costs PD Indirect Labor Marketing Incentive Median Length of Stay Mileage Rate Net Operational Income NPR% Net Operational Income PPD Net Revenue PD Operational Costs Organizational Net Income % of Hospice Homecare Net Revenue Revenue to Payroll Dollar Segment Indirect Percent Net Revenue Segment Net Income The Role of Financial Reserves Total Indirect Volunteer Level of Activity What is Net Patient Revenue What is The Model