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BA Troubleshooting

The majority of issues that occur during BA install/operation are permissions related!

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Below are the most common errors that occur during installation and/or operation of the Benchmarking Application (BA) and the steps that resolve each issue. If these steps do not resolve the issue you are experiencing, or if the error you are getting is not listed below, please contact us for assistance.

Phone: 772-569-9811 or E-Mail: benchmark@mvib.net

~ Firewall Settings for the BA.

The BA stops at Locate Server.

  • Occurs after install process, when trying to run the BA (Countdown stops at “Locate Server”).
    • First, verify that you are on the latest version of the BA. Download and Instructions can be found on the Download BA page.
    • This is typically a firewall issue. Here are the ports that need to be open on the firewall:
      • Mvib.net on Port 443 (HTTPS)
      • BA.Mvib.net on Port 443 (HTTPS)
      • BA.Mvib.net on 3306 (ODBC)
      • These firewalls need to be set to send and receive.
      • For good measure, a reboot can be performed.

~ "Error opening file for operation"

This typically means the User does not have rights to install the program or the BA is currently running.

  • If you have installation privileges, check if BA.exe is running within Task Manager and kill the process if it is. Then click Retry.
  • If you do not have installation privileges, please get assistance with your I.T. to install the BA.

~ Error: “Connect to Database FAILED. MySQL returned -1. Try again or exit program”.

This is typically a firewall issue. Here are the ports that need to be open on the firewall:

  • Mvib.net on Port 443 (HTTPS)
  • BA.Mvib.net on Port 443 (HTTPS)
  • BA.Mvib.net on 3306 (ODBC)
  • These firewalls need to be set to send and receive.
  • For good measure, a reboot can be performed.